FREQUENTLY ASKED QUESTIONS
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What is your MOQ?
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It depends on different items, we have low MOQ requests because we have a big warehouse for stock orders.
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What is your pricing structure for bulk orders?
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We offer tiered pricing. The unit price decreases significantly as your order volume increases.
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Can we request a custom design or private labeling?
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Absolutely. We support custom colors, finishes, and private labeling (OEM/ODM) for large orders.
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What is your sample lead time and cost?
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Samples are available in 5-7 days. They are charged a nominal fee, which is refundable against your first order.
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What is your payment term for new clients?
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We typically request a 30% T/T deposit, with the balance paid before shipment.
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What is your warranty policy?
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We offer a 24-month warranty against manufacturing defects.
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How do you ensure product quality control?
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We have a multi-stage QC process, including raw material inspection, in-line production checks, and a final random inspection before shipment.
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Are your products CE & ROHS certified?
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Yes. All our products comply with CE, ROHS, and other relevant international standards.