FREQUENTLY ASKED QUESTIONS
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What is a Zigbee light switch, and how does it work?
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A Zigbee light switch is a smart switch that uses the Zigbee wireless protocol to communicate. Unlike Wi-Fi switches, Zigbee switches require a central hub (like a smart home gateway) to connect to your home network. The switch forms a mesh network with other Zigbee devices, where each device acts as a signal repeater, extending the range and reliability of your smart home system. You can control it via voice assistants.
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Are Zigbee light switches compatible with existing wiring and fixtures?
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Yes, our Zigbee light switches are designed to fit standard wall boxes and work with typical home wiring systems. They are compatible with most common light fixtures, including LED, incandescent, and halogen bulbs.
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Can I control Zigbee light switches remotely?
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Yes, but remote control requires a Zigbee hub connected to your home router. Once the hub is set up and linked to your switch, you can control your lights from anywhere using the hub's companion mobile app. Without a hub, the switch can only be operated manually at the wall.
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How secure are Zigbee light switches?
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Zigbee technology offers robust security through encryption, the same standard used in many secure communications. The protocol includes features like secure key exchange and network layer encryption, ensuring that communication between the switch, hub, and other devices is protected from unauthorized access.
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What happens if my Zigbee hub goes offline? Will the light switch still work?
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If the Zigbee hub goes offline, the physical switch will continue to function manually on the wall. However, all smart features—including remote control, automation, and voice commands—will be temporarily unavailable until the hub is back online. The local mesh network between Zigbee devices may also be affected, depending on your system setup.
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Are your products CE & ROHS certified?
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Yes. All our products comply with CE, ROHS, and other relevant international standards.
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What is your pricing structure for bulk orders?
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We offer tiered pricing. The unit price decreases significantly as your order volume increases.
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Can we request a custom design or private labeling?
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Absolutely. We support custom colors, finishes, and private labeling (OEM/ODM) for large orders.
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What is your sample lead time and cost?
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Samples are available in 5-7 days. They are charged a nominal fee, which is refundable against your first order.
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What is your payment term for new clients?
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We typically request a 30% T/T deposit, with the balance paid before shipment.
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What is your warranty policy?
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We offer a 24-month warranty against manufacturing defects.
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Do your touch switches require a neutral wire?
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Most of our touch switches are designed to work without a neutral wire for easier installation, but please check the specific product's datasheet.
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How do you ensure product quality control?
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We have a multi-stage QC process, including raw material inspection, in-line production checks, and a final random inspection before shipment.