Can l get a refund if I receive a defective/damaged light switch?
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Yes. We have a 2-year warranty for the smart switch and sockets
You can return the item in the same condition as you received it with the original box and packaging intact. Once we receive the returned item, we will inspect it. if the item is found to be defective/damaged, we will process the refund and any shipping fees incurred.
Do your touch switches require a neutral wire?
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Most of our touch switches are designed to work without a neutral wire for easier installation, but please check the specific product's datasheet.
What is your MOQ?
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It depends on different items, we have low MOQ requests because we have a big warehouse for stock orders.
What is your pricing structure for bulk orders?
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We offer tiered pricing. The unit price decreases significantly as your order volume increases.
Can we request a custom design or private labeling?
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Absolutely. We support custom colors, finishes, and private labeling (OEM/ODM) for large orders.
What is your sample lead time and cost?
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Samples are available in 5-7 days. They are charged a nominal fee, which is refundable against your first order.
What is your payment term for new clients?
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We typically request a 30% T/T deposit, with the balance paid before shipment.
What is your warranty policy?
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We offer a 24-month warranty against manufacturing defects.
How do you ensure product quality control?
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We have a multi-stage QC process, including raw material inspection, in-line production checks, and a final random inspection before shipment.
Are your products CE & ROHS certified?
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Yes. All our products comply with CE, ROHS, and other relevant international standards.